Since the launching of POEA’s e-Registration campaign, many OFWs and seafarers find themselves online creating their e-Registration Profile. This was stressed more clearly when just early this year, manning agencies required every seaman on their employ to provide an e-Registration Number.

I made a step by step clear-cut tutorials with images on creating and updating your e-Registration profile. I also wrote many reasons and future government plans on why the Philippine Overseas Employment Administration (POEA) established an online eRegistration System for seafarers and OFWs alike.

I assume you already tried creating an e-registration account on POEA’s eservices website and experienced errors, problems and difficulties like saving your progress in Section 2. This post will help you fix all those errors.

Disclaimer:

Seaman Memories and the owner thereof is not in any way affiliated with POEA. All errors and problems regarding your POEA e-Registration is not made directly or indirectly by Seaman Memories but by POEA’s e-Registration website and the user. This tutorial doesn’t guarantee a 100% surefire fix. If errors persist on your account, please contact POEA directly.

POEA e-Registration Problems

1. Unable to Save or Update Section 2.

Completing Section 2 is one of the most frustrating task in your POEA e-registration especially if you whacked all your brains out triple checking items which you missed out.

Solution:

Check the image below and see if you similarly filled out the necessary information. If it’s the same and you still receive an error, log out and do it again in another day. This might be due to the heavy volume of traffic their website is processing during that time.

2. Not Receiving Confirmation Email.

To verify and activate your e-Registration account, confirmation email is normally sent to your registered and active email address after signing up. If you don’t receive any confirmation email in your inbox, check your spam folders. It should be there. If not, proceed to the last step.

3. Forgot Password.

If you forgot your password, just click the Forgot Password on this address https://eservices.poea.gov.ph/Home. Enter your email address and follow the succeeding instructions.

4. Retrieving Username and/ or Password.

If you totally forgot your username and email accounts, skip to the end of this post for more detailed solutions that you can try. If you want to retrieve your password, just follow Number 3.

5. Password Expired.

A technical error stating that your password is expired could also occur. Just renew your password or click Forgot Password to renew it. Then follow the succeeding instructions like in Number 3.

6. Wrong Sign up Email Address.

When you signed up and discovered that you forgot the password of the email address you used, this could be a big problem. POEA’s e-Registration system validates your name and email address to avoid duplicates. This means that you can not use the same email address twice or create another account using the same name with different email address.

To solve this problem, skip to the last step.

7. Editing Your Name.

Editing your Full Name is not possible using the online e-Registration system. If you discovered that your name has wrong spelling, lacks suffix or whatever reasons, you won’t be able to change it. And you can’t also create a new account using your correct name and the same email address.

Creating multiple accounts is also not advisable according to POEA because it is a ground for disqualification.

To solve this problem, skip to the last step.

8. Nothing happens when clicking “Change Photo”.

After Clicking “Change Photo” for your Profile or Passport, head directly to Section 2 and click “Choose File”. A new window will then open up for you so you can upload the desired image that you want.

9. Website Hangs Up or Loads Very Poorly.

Due to the sheer volume of traffic, POEA’s e-registration website experiences difficulty in loading their page. Sometimes, an error could occur when logging into your account. Don’t fret. Try it another hour or day.

Best to create your e-registration profile is during off-peak hours like late evening to early morning.

 

POEA e-Registration Sample

If you still have problems in saving and updating all the Sections in your e-registration profile, check out these samples and use it as your guide.

 

Last Resort Fix

Since its quite clear that the problems with your POEA e-Registration Profile could not be solved by yourself, its time to get external help and apply these tricks to fix those problems and errors.

1. Contact POEA directly.

Use these contact details:

Manpower Registry Division: 7221172 and 7221173
POEA Hotlines                     : 722-11-44 / 722-11-55
Email                            : info@poea.gov.ph

2. Visit any POEA Office.

If you are in Manila, you can visit the main office in this address.

Location:

Blas F. Ople Building
Ortigas Avenue corner EDSA
Mandaluyong City

3. Ask help from your Crewing or Manning Agency.

Sending emails or calling POEA Hotlines and Manpower Registry Division may not work out well for you due to the volume of inquiries they handle. In this case, you need someone who has direct contact or who knows somebody in POEA. Your Crewing Agency could come in handy.

Since creating your POEA e-Registration profile is also pushed by your manning agency, its also a good thing to ask help from them especially on problems with Number 2, Number 4, Number 6 and Number 7.

Remember that your manning agency needs your e-Registration Number because they too are mandated by POEA. Asking them for some help is a win-win scenario for all.

May the winds be on your favor.