Since the launching of POEA’s e-Registration campaign, many OFWs and seafarers find themselves online creating their e-Reg Profile. This was stressed more clearly when a couple of years ago, manning agencies both on land-based and shorebased, are required to provide an e-Registration Number.

I made a step by step clear-cut tutorials with images on creating your e-Registration accountI also wrote the reasons and future government plans on why the Philippine Overseas Employment Administration (POEA) established an online registration facility for seafarers and OFWs alike.

I assume you already tried creating an e-registration account on the goverment’s eservices website and experienced errors, problems and difficulties like saving your progress in Section 2. This post will help you fix all those nightmares.


Seaman Memories and the owner thereof is not in any way affiliated with POEA. All errors and problems regarding your POEA e-Registration is not made directly or indirectly by Seaman Memories but probably by POEA’s e-Registration website and/ or the user.


This tutorial doesn’t guarantee a 100% surefire fix. If errors persist on your account, please contact POEA directly.


POEA e-Registration Problems

Most of the errors here occur during the start of your registration. Logging in problems, forgot password and verifying accounst are easy to fixed.


1. Unable to Save or Update Section 2

Completing Section 2 is one of the most frustrating task in your e-registration journey especially if you whacked all your brains out triple checking items which you missed out.



Check the image below and see if you similarly filled out the necessary information. If it’s the same and you still receive an error, log out and do it again in another day. This might be due to the heavy volume of traffic on their website at that time.

POEA e-registration Sample: Section 2 - Personal Details

Section 2 – Personal Details: I brushed off some personal information for the sake of privacy. Check your account and compare it with mine to see if you filled in the same information as the sample.


2. Not Receiving Confirmation Email

To verify and activate your account, confirmation email is normally sent to your registered and active email address after signing up.

If you did not receive any in your inbox, check your spam folders. It should be there. If not, proceed to the last step.


3. Forgot Password

If you forgot your password, just click the Forgot Password on DMW’s account recovery website. You can retrieve and reset your password by entering your email address. Follow the succeeding instructions and you are good to go.


4. Retrieving Username and/ or Password

If you totally forgot your username and email accounts, skip to the end of this post. A special help is available below for a more detailed solutions that you can try.

If you want to retrieve your password, just follow Number 3.


5. Password Expired.

A technical error stating that your password is expired could also occur. Just renew your password or click Account Recovery to renew it. Then follow the succeeding instructions like in Number 3.


6. Wrong Sign up Email Address.

When you signed up and discovered that you forgot the password of the email address you used, this could be a big problem.

POEA’s e-Registration system validates your name and email address to avoid duplicates. This means that you can not use the same email address twice or create another account using the same name with different email address.

To solve this problem, skip to the last step.


7. Editing Your Name

Editing your Full Name is not possible using the online e-Registration system. If you discovered that your name has wrong spelling, lacks suffix or whatever reasons, you won’t be able to change it. You can’t also create a new account using your correct name with the same email address.

Creating multiple accounts is also not advisable according to POEA because it is a ground for disqualification.

To solve this problem, skip to the last step.


8. Nothing happens when clicking “Change Photo

After Clicking “Change Photo” for your Profile or Passport, head directly to Section 2 and click “Choose File”. A new window will then open up for you so you can upload the desired image that you want.


9. Website Hangs Up or Loads Very Poorly

Due to the sheer volume of traffic, POEA’s e-registration website experiences difficulty in loading their page. Sometimes, an error could occur when logging into your account. Don’t fret. Try it another hour or day.

Best to create your e-registration profile is during off-peak hours like late evening to early morning.


10. Account is Locked

This could happen if you entered the correct username but wrong password for more than 5 attempts. The solution is easy for this one.

Just click on the Forgot Your Password link and follow the succeeding steps. You can also send a request to the administraton of eRegistration to reset your password.


POEA e-Registration Sample

If you still have problems in saving and updating all the Sections in your e-registration profile, check out these samples and use it as your guide.

[envira-gallery slug=”poea-e-registration-samples”]


Last Resort Fix

Since its quite clear that the problems with your eRegistration Profile could not be solved by yourself, its time to get external help and apply these tricks to fix those errors.


1. Contact POEA directly

Use these contact details:

Manpower Registry Division: 722-1172 and 722-1173
POEA Hotlines                     : 722-11-44 / 722-11-55
Email                            :


2. Visit any POEA Office or Branch

If you are in Manila, you can visit the main office in this address.


Blas F. Ople Building
Ortigas Avenue corner EDSA
Mandaluyong City

POEA location address


3. Ask help from your Crewing or Manning Agency

Sending emails or calling POEA Hotlines and Manpower Registry Division may not work out well due to the volume of inquiries they handle. In this case, you need someone who has direct contact or who knows somebody inside POEA. Your Crewing Agency comes in handy.



All licensed manning and land-based agencies are mandated by POEA to establish their own helpdesk or kiosks within their office premises to facilitate the registration of their hired seafarers, land based workers and applicants.


Best Fix on your e-Registration problems

Best Fix on your e-Registration problems


Applicants who forgot their e-Registration number or did not receive any email confirmation, you can now go to your respective recruitment agency for assistance.

Remember that your manning agency needs your e-Registration Number because they too are mandated by POEA. Asking them for some help is a win-win scenario for all.


4. The e-Services Ticketing System

If you are far from your company, you can still ask for help directly to DMW. Visit DMW’s website and open a ticket from there. This is for:

  1. Applicants with e-Registration Number
  2. POEA Licensed Agencies


How to Use It

1. On your browser, type

2. Scroll in the middle and look for DMW Helpdesk.

  1. Click “Create Ticket” and Continue.

  2. Select which service you need from them?

  • Online Services-ERegistration
  • Online Services-Balik Mangagawa
  • Deployment Record
  1. Select the concern on the drop down menu.

  2. Click Next.

  3. Follow the remaining prompts. They may need your email address, eregistration number, or personal info (Name, Birthday, Age, etc)

  4. Copy and save you ticket number. You will use that for follow ups and answering them whenever they ask for more details.

  5. Keep an eye on your inbox for their messages.



POEA will be replaced by the Department of Migrant Workers or DWM. All of their functions will be transferred in the new agency including the online registration platform.


The same problems and solutions discussed above is also applicable in DMW. I created a new article specifically on how to solve your DMW registration account problems. Kindly click on that link.


Kindly comment if the methods worked well or not.


May the winds be on your favor.




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