Since the launching of POEA’s e-Registration campaign, many OFWs and seafarers find themselves online creating their e-Reg Profile. This was stressed more clearly when a couple of years ago, manning agencies both on land-based and shorebased, are required to provide an e-Registration Number.
I made a step by step clear-cut tutorials with images on creating your e-Registration account. I also wrote the reasons and future government plans on why the Philippine Overseas Employment Administration (POEA) established an online registration facility for seafarers and OFWs alike.
I assume you already tried creating an e-registration account on the goverment’s eservices website and experienced errors, problems and difficulties like saving your progress in Section 2. This post will help you fix all those nightmares.
Seaman Memories and the owner thereof is not in any way affiliated with POEA. All errors and problems regarding your POEA e-Registration is not made directly or indirectly by Seaman Memories but probably by POEA’s e-Registration website and/ or the user.
This tutorial doesn’t guarantee a 100% surefire fix. If errors persist on your account, please contact POEA directly.
POEA e-Registration Problems
Most of the errors here occur during the start of your registration. Logging in problems, forgot password and verifying accounst are easy to fixed.
1. Unable to Save or Update Section 2
Completing Section 2 is one of the most frustrating task in your e-registration journey especially if you whacked all your brains out triple checking items which you missed out.
Check the image below and see if you similarly filled out the necessary information. If it’s the same and you still receive an error, log out and do it again in another day. This might be due to the heavy volume of traffic on their website at that time.
2. Not Receiving Confirmation Email
To verify and activate your account, confirmation email is normally sent to your registered and active email address after signing up.
If you did not receive any in your inbox, check your spam folders. It should be there. If not, proceed to the last step.
3. Forgot Password
If you forgot your password, just click the Forgot Password on DMW’s account recovery website. You can retrieve and reset your password by entering your email address. Follow the succeeding instructions and you are good to go.
4. Retrieving Username and/ or Password
If you totally forgot your username and email accounts, skip to the end of this post. A special help is available below for a more detailed solutions that you can try.
If you want to retrieve your password, just follow Number 3.
5. Password Expired.
A technical error stating that your password is expired could also occur. Just renew your password or click Account Recovery to renew it. Then follow the succeeding instructions like in Number 3.
6. Wrong Sign up Email Address.
When you signed up and discovered that you forgot the password of the email address you used, this could be a big problem.
POEA’s e-Registration system validates your name and email address to avoid duplicates. This means that you can not use the same email address twice or create another account using the same name with different email address.
To solve this problem, skip to the last step.
7. Editing Your Name
Editing your Full Name is not possible using the online e-Registration system. If you discovered that your name has wrong spelling, lacks suffix or whatever reasons, you won’t be able to change it. You can’t also create a new account using your correct name with the same email address.
Creating multiple accounts is also not advisable according to POEA because it is a ground for disqualification.
To solve this problem, skip to the last step.
8. Nothing happens when clicking “Change Photo“
After Clicking “Change Photo” for your Profile or Passport, head directly to Section 2 and click “Choose File”. A new window will then open up for you so you can upload the desired image that you want.
9. Website Hangs Up or Loads Very Poorly
Due to the sheer volume of traffic, POEA’s e-registration website experiences difficulty in loading their page. Sometimes, an error could occur when logging into your account. Don’t fret. Try it another hour or day.
Best to create your e-registration profile is during off-peak hours like late evening to early morning.
10. Account is Locked
This could happen if you entered the correct username but wrong password for more than 5 attempts. The solution is easy for this one.
Just click on the Forgot Your Password link and follow the succeeding steps. You can also send a request to the administraton of eRegistration to reset your password.
POEA e-Registration Sample
If you still have problems in saving and updating all the Sections in your e-registration profile, check out these samples and use it as your guide.
Last Resort Fix
Since its quite clear that the problems with your eRegistration Profile could not be solved by yourself, its time to get external help and apply these tricks to fix those errors.
1. Contact POEA directly
Use these contact details:
Manpower Registry Division: 722-1172 and 722-1173
POEA Hotlines : 722-11-44 / 722-11-55
Email : firstname.lastname@example.org
2. Visit any POEA Office or Branch
If you are in Manila, you can visit the main office in this address.
Blas F. Ople Building
Ortigas Avenue corner EDSA
3. Ask help from your Crewing or Manning Agency
Sending emails or calling POEA Hotlines and Manpower Registry Division may not work out well due to the volume of inquiries they handle. In this case, you need someone who has direct contact or who knows somebody inside POEA. Your Crewing Agency comes in handy.
All licensed manning and land-based agencies are mandated by POEA to establish their own helpdesk or kiosks within their office premises to facilitate the registration of their hired seafarers, land based workers and applicants.
Applicants who forgot their e-Registration number or did not receive any email confirmation, you can now go to your respective recruitment agency for assistance.
Remember that your manning agency needs your e-Registration Number because they too are mandated by POEA. Asking them for some help is a win-win scenario for all.
4. The e-Services Ticketing System
If you are far from your company, you can still ask for help directly to DMW. Visit DMW’s website and open a ticket from there. This is for:
- Applicants with e-Registration Number
- POEA Licensed Agencies
How to Use It
1. On your browser, type https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx.
2. Scroll in the middle and look for DMW Helpdesk.
- Click “Create Ticket” and Continue.
Select which service you need from them?
- Online Services-ERegistration
- Online Services-Balik Mangagawa
- Deployment Record
Select the concern on the drop down menu.
Follow the remaining prompts. They may need your email address, eregistration number, or personal info (Name, Birthday, Age, etc)
Copy and save you ticket number. You will use that for follow ups and answering them whenever they ask for more details.
Keep an eye on your inbox for their messages.
POEA will be replaced by the Department of Migrant Workers or DWM. All of their functions will be transferred in the new agency including the online registration platform.
The same problems and solutions discussed above is also applicable in DMW. I created a new article specifically on how to solve your DMW registration account problems. Kindly click on that link.
Kindly comment if the methods worked well or not.
May the winds be on your favor.
Paanu po mag change ng processing site na click kopo kasi is la union dapat po sana is Ortigas ave. Kasi taga san mateo ako. For evaluation po sana. Thank you
Anong evaluation po? No appearance po ang registration ng DMW eReg so there should be no onsite appearance po.
bkit wala po ako natanggap sa email ko
Check nyo po ang spam folders or archives. Kung wala pa rin. Contact nyo na po ang POEA.
Pano poh gagawen pag di nailagay ung picture poh kc diko poh alam may binigay na pasword pro san ko ung ilolog in poh
Hello maam. Log in nyo po ang details nyo dito pra mka access at maedit ang account nyo. https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx
Bat my ticket n ako isang linggo n d ko parin mabuksan ang aking e registration dahil forgot password sya
Contact nyo po poea sir..
Mali po ang nailagay kong Email add, ang nailagay ko po (email@example.com)
instead of COM, CON po ang nailagay ko, need to change my email address.
sana po may makatulong po sa problem ko thank you
Sir DMW na po ang may hawak sa eregistration. Create po kayo ng ticket sa website nila. Eto po simple steps kung paano ma-recover or maayos ang email mo: How to Solve Your DMW eRegistration (eReg) Problems Online
Paano po ma retrieve ang ereg ko po..Diko kc alam anong email ng agent ko
Yung personal email nyo po ang gagamitin nung nagregister kayo.
Paanu po Yun sir Hindi aq mkkuha. G appointment SA polo dto SA Singapore need q po appointment for oec kso nklimutan q po Yung password Ng email q,ska Yung phone number po nka registered dun Hindi q po nggmit for 8 years na po, paanu po gagawin ko, pde pba jn nlng aq SA pinas kumuha Ng oec?
Hello po. contact nyo po ang POEA or DMW para marecover ang account nyo. Hingi rin po kayo ng advice sa kanila regarding your situation.
tapos ne recovery account ko na email ko pero wla parin akong natanggap na message galing poea kahit tama nmn ang email address ko..
Kung nasa maynila po kayo Maam, bisita nalang po kayo sa POEA office.
Panu po ang gagawin ko kung maling email ang napindot at nailagay ko hnd q po mrcv ung confirmation
Contact nyo po ang DMW para mreset ang email nyo sir.
paano ba iyan sir, nka ereg. na ako sa poea last may 2018 pa at hindi ko na update, hindi rin ako nkatanggap ng confirmation link sa poea, ngayon kailangan ng agency ko para maka enter account ako sa ereg. ang problema , Person as already an eRegistration, nakalimutan ko na ang password ..ano gagawin ko sir? pupunta ba ako sa POEA?
hello po. nag try ulit ako mag-register using my personal info, pero sabi meron na daw ako e-registration account. is it possible ba na, click ko ung forget password? para magkaroon ako ng confirmation link sa email ko? wala kasi ako narecieve, pati sa spam folder ko wala din. thanks po
Check noy po ulit sa inbox or spam folders nyo. If wala pa rin try nyo po yang sa forget password. kung ayaw talaga, get connected nalang po kayo sa POEA regarding this.
problema ko po wala akong natanggap na reply from poea sa lahat ng ng mga folder kung ulitn ko mag register nakalagay do this person have eservices already
mali po ung bday na enter when i registered my email.. try ko na i edit and update sa section 2 pero di prin mabago.. ano po pede ko gawin? thank you
Hello Maam try nyo po another time baka mabagal lang ang response ng website nila. I checked mine okay naman po sya.
hi mam leny, same tayo nang problema. wrong date na ilagay ko sa bday. anong update sa profile mo?
Please add this: 10. No edit option for name, birthday, and passport number, and passport expiry date.
Thanks. Will look into it.
Ask ko lng po bat wala po akong natatanggap na confirmation link at wala rin nman po akong natatanggap na password sa email ko kahit tama naman yung nilagay kong email?
Bka nasa spam folders napunta yung email nila. Check nyo nlang po. Kung wala dun, contact nyo po DMW para ma assist nila kayo.