Since the launching of POEA’s e-Registration campaign, many OFWs and seafarers have found themselves online creating their e-Reg Profile.
This was stressed more clearly when a couple of years ago, manning agencies both land-based and shore-based, were required to provide an e-registration Number.
I made a step by step clear-cut tutorials with images on creating your e-Registration account. Additionally, I wrote the reasons and future government plans why the Philippine Overseas Employment Administration (POEA) established an online registration facility for seafarers and OFWs alike.
I assume you already tried creating an e-registration account on the government’s eservices website and experienced errors, problems, and difficulties like saving your progress in Section 2. This post will help you fix all those nightmares.
I know that POEA is now called DMW. Nonetheless, their system is the same and you might find something here to solve your DMW account problems.
Disclaimer:
Seaman Memories and the owner thereof is not in any way affiliated with POEA. All errors and problems regarding your POEA e-Registration is not made directly or indirectly by Seaman Memories but probably by POEA’s e-Registration website and/ or the user.
This tutorial doesn’t guarantee a 100% surefire fix. If errors persist on your account, please contact POEA/ DMW directly.
POEA e-Registration Problems
Most of the errors here occur during the start of your registration. Logging-in problems, forgetting passwords, and verifying accounts are easy to fix.
1. Unable to Save or Update Section 2
Completing Section 2 is one of the most frustrating tasks in your e-registration journey especially if you whacked all your brains out checking items which you missed out.
Solution:
Check the image below and see if you similarly filled out the necessary information. If it’s the same and you still receive an error, log out and do it again on another day. This might be due to the heavy volume of traffic on their website at that time.
2. Not Receiving Confirmation Email
To verify and activate your account, a confirmation email is normally sent to your registered and active email address after signing up.
If you did not receive any in your inbox, check your spam folders. It should be there. If not, proceed to the last step.
3. Forgot Password
If you forgot your password, just click the Forgot Password on DMW’s account recovery website. You can retrieve and reset your password by entering your email address. Follow the succeeding instructions and you are good to go.
4. Retrieving Username and/ or Password
If you totally forgot your username and email accounts, skip to the end of this post. A special help is available below for more detailed solutions that you can try.
If you want to retrieve your password, just follow Number 3.
5. Password Expired.
A technical error stating that your password is expired could also occur. Just renew your password or click Account Recovery to renew it. Then follow the succeeding instructions like in Number 3.
6. Wrong Sign-up Email Address
When you signed up and discovered that you forgot the password of the email address you used, this could be a big problem.
POEA’s e-Registration system validates your name and email address to avoid duplicates. This means that you can not use the same email address twice or create another account using the same name with a different email address.
To solve this problem, skip to the last step.
7. Editing Your Name
Editing your Full Name is not possible using the online e-Registration system. If you discover that your name has the wrong spelling, lacks suffix, or whatever reasons, you won’t be able to change it. You can’t also create a new account using your correct name with the same email address.
Creating multiple accounts is also not advisable according to POEA because it is a ground for disqualification.
To solve this problem, skip to the last step.
8. Nothing happens when clicking “Change Photo”
After Clicking “Change Photo” for your Profile or Passport, head directly to Section 2 and click “Choose File”. A new window will then open up for you so you can upload the desired image that you want.
9. Website Hangs Up or Loads Very Poorly
Due to the sheer volume of traffic, POEA’s e-registration website experiences difficulty in loading its page. Sometimes, an error could occur when logging into your account. Don’t fret. Try it for another hour or day.
The best to create your e-registration profile is during off-peak hours like late evening to early morning.
10. The account is Locked
This could happen if you entered the correct username but the wrong password for more than 5 attempts. The solution is easy for this one.
Just click on the Forgot Your Password link and follow the succeeding steps. You can also send a request to the administration of eRegistration to reset your password.
Last Resort Fix
Since it’s quite clear that the problems with your eRegistration Profile cannot be solved by yourself, it’s time to get external help and apply these tricks to fix those errors.
1. Contact POEA/ DMW directly
Use these contact details:
Official Website: https://www.dmw.gov.ph/
Hotline: 8-722-11-44 | 8-722-11-55
Email: repat@dmw.gov.ph | feedback@dmw.gov.ph
2. Visit any POEA/ DMW Office or Branch
If you are in Manila, you can visit the main office at this address.
Location: Blas F. Ople Building, Ortigas Avenue corner EDSA, Mandaluyong City
3. Ask for help from your Crewing or Manning Agency
Sending emails or calling POEA/ DMW Hotlines and the Manpower Registry Division may not work out well due to the volume of inquiries they handle.
In this case, you need someone who has direct contact or who knows somebody inside POEA. Your Crewing Agency comes in handy.
VERY IMPORTANT!
All licensed manning and land-based agencies are mandated by POEA to establish their own helpdesk or kiosks within their office premises to facilitate the registration of their hired seafarers, land based workers and applicants.
Applicants who forgot their e-Registration number or did not receive an email confirmation can now go to your respective recruitment agency for assistance.
Remember that your manning agency needs your e-Registration Number because they too are mandated by POEA. Asking them for some help is a win-win scenario for all.
4. The e-Services Ticketing System
If you are far from your company, you can still ask for help directly from DMW. Visit DMW’s website and open a ticket from there. This is for:
- Applicants with e-Registration Number
- POEA Licensed Agencies
How to Use It
1. On your browser, type https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx.
2. Scroll in the middle and look for DMW Helpdesk.
3. Click “Create Ticket” and Continue.
4. Select which service you need from them.
- Online Services-ERegistration
- Online Services-Balik Mangagawa
- Deployment Record
- Select the concern on the drop-down menu.
5. Click Next.
6. Follow the remaining prompts. They may need your email address, registration number, or personal info (Name, Birthday, Age, etc.)
7. Copy and save your ticket number. You will use that for follow-ups and answering them whenever they ask for more details.
8. Keep an eye on your inbox for their messages.
UPDATE:
POEA will be replaced by the Department of Migrant Workers or DWM. All of their functions will be transferred in the new agency including the online registration platform.
The same problems and solutions discussed above are also applicable in DMW. I created a new article specifically on how to solve your DMW registration account problems. Kindly click on that link.
Kindly comment if the methods worked well or not.
May the winds be in your favor.
A family man, he loves writing, reading, investing, and watching the golden hours while sailing.
Good day concern ko po bakit hindi po ung resume ko ilang beses ko na po inulet nag upload po ng new picture ko pero nd parin po nagbabago.
pero sa Dashboard lang po nagbabago?
Good day po. Hintayin nyo lang mag sync servers nila sir so try again after ilang araw po.
Hello Sir!
Mali po yunh Birthdate ko sa profile and gumawa na ako ng ticket. Mag iisang buwan na po yung ticket and for assignment pa rin ung status. Ano po yung pwede kong gawin. Nag message na po ako pero walang changes
Try nyo po icancel ang ticket at lipat nyo po sa ibang pocessing site ang ticket nyo. Yung sakin last time Tacloban City pinili ko nsolve naman in about 7 days.
Hi Sir Gibi, good day po…
Pwede po ba ako mag ask ng assistance:
May problema po ako sa pagtransfer ng old BM records ko to the new DMW account… may “Jr.” po kasi ako sa pangalan…
pero yung name ko kasi dati sa old BM ko is walang tuldok (.) sa Jr
Pero yung new DMW account ko may tuldok (.) na sa Jr.
Panu po bo ang gagawin dito para mailipat ko ang mga old BM online records ko sa new DMW app? Hindi kasi mai-transfer ang records kasi may difference ng tuldok (.)
Salamat ng madami sir Gibi
Good day sir.
Try nyo po gawin iyan sa PC or laptop since bka buggy ung app nila. Or pwede po kayo gumawa ng ticket sa DMW Helpdesk at sila na mismo ang maglilipat or tutulong sa pag-ayos ng account migration nyo. Eto po sample: How to Solve Your DMW eRegistration (eReg) Problems Online
Good afternoon is there any possibilities na ma change po yong email na anactive npo? Kasi matagal npo kasi na create yon at ska ang mobile number na ginamit po ay in active na rin..
Pwede pang mchange yan sir. Punta po kayo sa DMW online services at create kayo ng ticket. Meron magrereply sayo dun regarding your concern or request. Eto po sample: How to Solve Your DMW eRegistration (eReg) Problems Online
Hello sir, nang mag update na ako ng profile may error ako na naencounter sa Mobile at contact number ko na “Accept Number” ano po gagawin ko? Di nasisave yung informations dahil sa error na to.
Good day po. Try nyo po ganitong format ng number: 9xxxxxxxxx
Replace nyo nlang po ang xxxxx ng number nyo. Halimbawa po 9212577301
Then update profile nyo po.
Hello! Pano po kaya yun mag eticket sana ko kaso ayaw niya na magnext ang sabi po is name and birthdate not found.
Baka hindi po magkatugma ang name at birthday na nkalagay maam. Subukan nyo po gumawa ng ticket gamit eregistration number mo. If ayaw pa rin talaga, pwede po kayo bumisita sa pinakamalapit na DMW processing site.
sir natanggap q nman temporary password q,nang ginamit q na ito username and password did not match ang lalabas…
Sir good morning. Try mo copy-paste ung username at password mo kung maglolog in ka. kung wala parin, gawa kna ng ticket at submit mo sa DMW. More info here po: How to Solve Your DMW eRegistration (eReg) Problems Online
Pano po Kaya mapalitan Yung religion hnd po kasi Napansin na aglipayan yung nailagay dapat po catholic. Please help
Good day po. Pwede naman po sya mapalitan. meron pong drop down menu sa tabi ng religion. Click nyo po iyon at piliin ang relihiyon na hinahanap nyo. then balik kayo sa taas ng dashboard at click ang “Update Profile”. Meron din lalabas na “Save Changes?” at click nyo lang yun. After that, ma-uupdate na po religion nyo.
Hi, Good day. I wanna ask. Anong gagawin kung hindi masubmit ang BM details ko? At first successful sya pero nag cancel ako since walang schedule for appointment on October? Pero nung nagtry ako ulit this week hindi na ako makapagsubmit ulit. Idk if data error or syntax error lang ng site wala naman ako i-sinet na date nag cancelled na sya. Nakalagay sa Contract history ko is status cancelled. Is it possible na magwalk in na lang sa POEA.
Good day po. try nyo log out then log in from another browser at resubmit nyo uli. Then try nyo rin po magcreate ng ticket regarding your issue. Posible namn po mag walk in sa DMW/ POEA pero irereschedule din po nila kayo ulit.
Sir baka may idea ka. nag Helpdesk ako para sa Eregistration na Walang confirmation email akong nareceive. Ngayon, may nareceive na akong email na may nakalagay na “Your eRegistration Version 2 account password is changed!” Bakit po kaya Version2?? So Triny ko pong ilogin gamit ang email na binigay ko at ang password na sinend saken sa email PERO pagka login–Account Recovery po ang lumabas at pinag fillup ako ng email sa box. Ano po ba ang dapat gawin don? fillupan ko?? Sa email kase dapat ichange password daw ang sunod gawin pero “account recovery” ang lumabas at hindi yung Dashboard or change password. Please help naman po sa steps pano ako makakuha ng OEC ko, sa Sept 20 na po flight ko. Thanks!
Sir good day po. Follow through nyo lang po instructions sa reply nila at yung lumalabas sa link. Technically, account recovery po ang mangyari at kelangan mo baguhin ang password mo. Need mo ilagay ang email address mo sa box para dun to verify your account and send them your new password as well… That’s how I see it po.
I hope matagumpay mong maayos ereg account mo
Hi sir may posibilidad po ba na mapalitang name po,,may mali kc sa first name nailagay?nagcreate nmn n ng ticket at na submit n din kaso for assignment parin till now?pauwi n po ng dec.hope my alam po kau for kasagutan…
Good day po. Hintayin nyo nalang po reply nila at follow up nyo narin sila sa social media pra mapansin concern nyo.
Hello po, ang status ko po ay for compliance dahil mali po ang name ko. Ang sabi po sakin ay mangako at sumunod sa mga paalala at magsend ng active email address, paano po kaya ako tutugon sa kanila? Nagtry po ako mag reply pero nagsesend lang po ulit sila ng ganon. Paano po kaya iyon?
Magandang umaga po sir.. Yung messaging platform na ginamit nyo pag communicate, pwede nyo po isend ang active email address nyo dun. Anong active email address po ang nireply nyo sa kanila? sa DMW po ito, di po ba?
Good Day Oo.. maybe ma help nyo ako nag try ako mag filled up sa DMW sa dashboard nang balik manggagawa form upon completing all my detail Hindi na po sya nag Go through.. or showing next page na dapat for appointment sana’ lageng Nasa submit then nothing happen, maybe someone can help Oo. Thank you
Good morning maam. Baka meron po kayong na-miss out na detalye sir. Double check nyo lang po. Meron po ba kayo PAG-IBIG at Beneficiary?
Hello po. Paano po kung sa pag ibig nyo double letter tapos sa ereg single letter lang. Paano po gagawin. Need ko po ba ipa correction sa pag ibig?
Check nyo po kung ano nakasulat sa passport nyo at dun po kayo sumunod. dapat pareho din ang nakasulat sa ereg nyo sa passport. In that case, you may need to correct your pag-ibig account.
Pero ung saking di nman po ako nagsync ng pag ibig account ko sa ereg at okay naman so far.
ano po kaya ibig sabihin ng for assignment ang status?
Sa ticket to sir? Anong queries po nilagay mo dun?
Hello po…..ask ko lng po ilang days po b para Malaman po ung reply ninyo s ereg q po…kc po d po kmi inaasikaso s agency pag Wala po ung ereg. Sana po matugunan po ninyo agad ung aking problema…kc po nag palit po aq Ng email at password ..merong n din po aqng ereg no#
Tapos may note n….for assesment
Hello sir. Hindi po ako affiliated sa POEA or DMW. Per my experience po, 7 days bago naresolba problema ko sa ereg. depende po kasi yan since first come first serve basis sila. Check nyo lang po always ang email nyo or helpdesk for their reply.
Mga ilang araw kaya bago maresolve yung ticket? Mali kc gender ko Ereg.
My experience took me 7 days po para maresolve yung ticket ko. First File, First Serve Policy kasi sila so kung marami nagsubmit ng ticket sa isang processing site, matatagalan po yung sa inyo since nakapila. Pero pwede nyo naman ifollow up by sending a reply message.
Hello. Good Day.
Anong proceso po ba if email address ko lang ang alam tapos yung password ng gmail ko ay hindi ko na alam. tsaka ibang number ng phone na ang gamit ko ngayon. kaya hindi ko mabuksan yung gmail ko kasi hindi ko na gamit yung cp# naka register sa e-registration.
Maraming salamat po sa response.
Sir good day po. Create po kayo ticket at piliin nyo po ang, “I Forgot My ERegistration Number and Email Address”. Then sundin nyo lang po next steps dun hanggang sa may magreply sayo na taga DMW.
More info po dito —>> How to Solve Your DMW eRegistration (eReg) Problems Online
hi Sir, May DMW mobile app na po ako. bakit pag bukas ko may message na your contract was not found in the system. na verify naman contract ko noong nag bakasyon ako last year tapos ngaun kakarenew ko lang. anong gawin ko po. Thanks
Most probably buggy po ang app nila as also seen from the reviews in play store. Try nyo po web browser.
Hi! Paano palitan yung middle name ko to NMD kasi wala akong middle name? Ang linagay ko kasi is “-” kaya din siguro hindi ko ma input yung PAGIBIG MID ko. Tried creating a ticket pero ang tagal ng reply.
Hello po. Hintayin nyo nlang ang reply sa ticket kahit matagal pero follow up nyo rin thru email.
Hindi ko po malagyan or maupdate po ung work experience ko po. Lalagyan ko po sana
Subukan nyo po log out and log back in ulit.. Then try nyo po fill upan lahat ng details na hinihingi.. Subukan nyo rin po off peak hours kayo mag update.
Hellow po paano po ba ilagay ung kumpleto po sa last name thanks po sa sasagot
Hi pakibigay po more info regarding your problem?
Question lang. Di ko kasi maiattached pagibig id ko. Verified naman MID ko. Possible kaya na dahil sa pagibig nakaregister surname kong N lang at sa nacreate kong acc sa ereg is Ñ? Salamat sa sagot
Hello sir. Pina-require po ba ng kumpanya nyo na ilagay ang pag-ibig ID sa ereg? Kung hindi naman, yung ibang valid IDs nlang po. Baka rin kasi may bug pa sa system nila kya hndi matnggap yung Ñ. Pero kung gusto nyo po talaga, gawa po kayo ticket at open nyo po yan sa support ng DMW.
Hi sir good day.! Ilang working days po ba sa eregustration error pag fix..at nakapag create na po ako ng ticket sa portal pero gusto ko palitan ung nilagay ko na processing site..anu po ba pwede ko gawin..salamat po and god bless po
Yung sakin po 7 working days bago nresolve yung problema ko. Kung gusto nyo po palitan, “Cancel Ticket” nyo lang po at gawa kayo ulit ng bago. Kaso, baka matagalan kayo kung ilipat nyo sa ibang processing site since nka First File, First Serve Policy yan sila.
Good afternoon po,
ask ko lang po sana kung need po ilagay same home address kahit lumipat na kami. Yung nasa old profile ko po ay yung old address namin. 2019 ako last naka’log in sa at 2020 kami lumipat.
Hi Maam. Yung current address nyo po ang ilagay. Update nyo lang po ang profile nyo para sa bagong address.
Paanu po mag change ng processing site na click kopo kasi is la union dapat po sana is Ortigas ave. Kasi taga san mateo ako. For evaluation po sana. Thank you
Anong evaluation po? No appearance po ang registration ng DMW eReg so there should be no onsite appearance po.
bkit wala po ako natanggap sa email ko
Check nyo po ang spam folders or archives. Kung wala pa rin. Contact nyo na po ang POEA.
Hellow po.. wala parin pong reply yung POEA sa akin po.. matagal ko na po kasing hinihintay pero wala parin po hanggang ngayun.. E sa susunod na linggo na flight ko po .. kailangan ko po kasi.. paano po yan.. dito po ako sa Ilocos kaya hindi ako makapunta doon sa office
Hi Maam. hingi po kayo assistance sa manning agency for this matter.
Pano poh gagawen pag di nailagay ung picture poh kc diko poh alam may binigay na pasword pro san ko ung ilolog in poh
Hello maam. Log in nyo po ang details nyo dito pra mka access at maedit ang account nyo. https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx
Bat my ticket n ako isang linggo n d ko parin mabuksan ang aking e registration dahil forgot password sya
Contact nyo po poea sir..
Mali po ang nailagay kong Email add, ang nailagay ko po (bryantanquilot25@gmail.con)
instead of COM, CON po ang nailagay ko, need to change my email address.
sana po may makatulong po sa problem ko thank you
Sir DMW na po ang may hawak sa eregistration. Create po kayo ng ticket sa website nila. Eto po simple steps kung paano ma-recover or maayos ang email mo: How to Solve Your DMW eRegistration (eReg) Problems Online
Paano po ma retrieve ang ereg ko po..Diko kc alam anong email ng agent ko
Yung personal email nyo po ang gagamitin nung nagregister kayo.
Paanu po Yun sir Hindi aq mkkuha. G appointment SA polo dto SA Singapore need q po appointment for oec kso nklimutan q po Yung password Ng email q,ska Yung phone number po nka registered dun Hindi q po nggmit for 8 years na po, paanu po gagawin ko, pde pba jn nlng aq SA pinas kumuha Ng oec?
Hello po. contact nyo po ang POEA or DMW para marecover ang account nyo. Hingi rin po kayo ng advice sa kanila regarding your situation.
tapos ne recovery account ko na email ko pero wla parin akong natanggap na message galing poea kahit tama nmn ang email address ko..
Kung nasa maynila po kayo Maam, bisita nalang po kayo sa POEA office.
Panu po ang gagawin ko kung maling email ang napindot at nailagay ko hnd q po mrcv ung confirmation
Contact nyo po ang DMW para mreset ang email nyo sir.
https://onlineservices.dmw.gov.ph/OnlineServices/Public/OFWTickets.aspx.
paano ba iyan sir, nka ereg. na ako sa poea last may 2018 pa at hindi ko na update, hindi rin ako nkatanggap ng confirmation link sa poea, ngayon kailangan ng agency ko para maka enter account ako sa ereg. ang problema , Person as already an eRegistration, nakalimutan ko na ang password ..ano gagawin ko sir? pupunta ba ako sa POEA?
hello po. nag try ulit ako mag-register using my personal info, pero sabi meron na daw ako e-registration account. is it possible ba na, click ko ung forget password? para magkaroon ako ng confirmation link sa email ko? wala kasi ako narecieve, pati sa spam folder ko wala din. thanks po
Check noy po ulit sa inbox or spam folders nyo. If wala pa rin try nyo po yang sa forget password. kung ayaw talaga, get connected nalang po kayo sa POEA regarding this.
problema ko po wala akong natanggap na reply from poea sa lahat ng ng mga folder kung ulitn ko mag register nakalagay do this person have eservices already
mali po ung bday na enter when i registered my email.. try ko na i edit and update sa section 2 pero di prin mabago.. ano po pede ko gawin? thank you
Hello Maam try nyo po another time baka mabagal lang ang response ng website nila. I checked mine okay naman po sya.
hi mam leny, same tayo nang problema. wrong date na ilagay ko sa bday. anong update sa profile mo?
Please add this: 10. No edit option for name, birthday, and passport number, and passport expiry date.
Thanks. Will look into it.
Ask ko lng po bat wala po akong natatanggap na confirmation link at wala rin nman po akong natatanggap na password sa email ko kahit tama naman yung nilagay kong email?
Hello Maam.
Bka nasa spam folders napunta yung email nila. Check nyo nlang po. Kung wala dun, contact nyo po DMW para ma assist nila kayo.