If you’re looking for solutions on how to recover your MARINA MISMO account, you’ve come to the right place!
I had a friend who forgot his whole account information while on board. He was planning to re-validate his Certificates of Proficiency (COPs) and decided to prepare the requirements early.
He lost his email address. Passwords and even his Seafarer’s Registration Number were totally forgotten. All he knew was that he paid those guys in the MARINA building for creating his MISMO profile.
It would have been easier if he remembered his own Gmail account but that too was lost. Here, I’m going to show you how you can recover all of your MISMO accounts using very simple ways.
Requirements
You only need three things to get this done.
- A smartphone with a camera.
- Another active email account.
- Your Seaman’s Book (SIRB).
You can use another person’s email account (wife, girlfriend, friend) or create a new one as long as they’re active.
Steps for Recovering Your MISMO Profile
There’s a “Forgot Password” option on their website but it’s not very helpful when I tested it.
MARINA anticipated this situation so they made the retrieval of a seafarer’s MISMO information easy.
1. Create an email message to MARINA.
Write an email detailing which specific information you’d like to recover: email address, password, Seafarer’s Registration Number, or all of them.
Give them your name, birthday, and seaman’s book details so they can look it up in advance. Send your email to srnconcerns@mail.marina.gov.ph.
A simple message like the one written below is okay.
2. Selfie Verification.
Take a photo of your Seaman’s Book with a Selfie.
MARINA will verify your identity and ask you to send them a copy of your SIRB. Only the front page with your personal information is required.
Take a selfie with you holding it so they can confirm your picture and the one in the seaman’s book that it’s you.
3. Send your selfie to srnconcerns@mail.marina.gov.ph
Make sure that MARINA has already replied to your first message before sending your pictures. They will ask for a selfie verification in your next email.
Attach those pictures together with your response.
4. Test the login details that MARINA gave.
Once they confirm your documents, MARINA will send you your new login credentials- email address and password.
Test them by logging in to the MISMO platform.
That’s it. The process, in my friend’s case, took only 4 days. You must change your password after that and take measures not to lose them again.
Lately, I’ve been asked a lot why MARINA returned their emails because they can’t handle the sheer volume of inquiries about recovering MISMO accounts.
I tried once and so far, it worked well. They even replied within 24 hours!
The MARINA Integrated Seafarer’s Management Online System is fairly easy to use.
However, it doesn’t allow you to re-create another account. You would have to do these simple steps to retrieve them.
May the winds be in your favor
A family man, he loves writing, reading, investing, and watching the golden hours while sailing.
Hello Sir. Nagkamali po ang Birthdate ko at ang SRN number ko para pang enrollment ko sa TRAINING ko. Nag email na ako sa srnconcerns@mail.marina.gov.ph dalawang araw na wala paring response.
Hello sir.
Subukan nyo rin tong contact details.
pid_stcw@marina.gov.ph
0939-303-28-84 / 0916-315-48-12
Di kaya, follow up nyo ung email na naunang pinadala nyo.
Or visit kayo ulit sa MISMO website nila. Sa botoom right corner merong chatbox dun. Subukan nyo po silang contakin dun.
Thank you sir, it works… Safe sailing, fair winds and following seas
Happy to help. Safe watch and good voyage.
How can i recover my acount in mismo
You have to contact MARINA and create a selfie verification.
Hi Sir. Please update your info per https://twitter.com/DOTrMARINAPH the new email for MISMO concerns, send them to srnconcerns@mail.marina.gov.ph.
Thanks
Hello sir good morning. Thank you for bringing that up. I already updated their contact info on this article. Have a great day and safe sailing.
hello po sir, paano naman po pag invalid captcha tuwing nag la log in po ako? correct naman po email at password ko sir, di lng ako maka log in dahil sa captcha po.
pahingi po sana ako ng tulong sir /ma’am kung ano dapat gawin. salamat po ng marami sana matulungan nyo po ako.
Good morning po. Minsan pag “invalid captcha” baka busy ang server nila. try nyo po mag log-in after ilang hours. Unahin po pag fill up ng email, then passowrd, at last na ung captcha.
hello po sir, paano naman po pag invalid captcha tuwing nag lalog in po ako? correct naman po email at password ko sir, di lng ako maka log in dahil sa captcha po.
pahingi po sana ako ng tulong sir /ma’am kung ano dapat gawin. salamat po ng marami sana matulungan nyo pp ako
Sir good day.. Refresh nyo po ang page or gamit kayo ibang browser when logging in. Pag ayaw pa rin, delete nyo po cookies ng browser nyo or try again after a few hours po.
Hi po.
Hello maam.
hi ser pwd nio akng matulongan sa email at password ko nakalimotan ko na hind na ako ma log in
Sir contact nyo lang po ang MARINA. Nagrereply naman po sila
How to Recover Your MARINA MISMO Account- Forgot Password, Email Address and SRN Number
Hello sir nag send napo ako ng email corcern ko about mwrging of mismo srn accnt nag send napo ako nh document provided ng marina para merged.wla po reply
Hintayin nyo lang reply nila sir or use other channels to communicate with them po. FB, twitter, email, text and even sa website po nila.
hello po ngsend na po ako ng email sa srnconcern kaso po full po inbox nila kaya hindi nila mareceive yung concern ko ano po gagawin ko
Visit po kayo sa https://online-appointment.marina.gov.ph/
Check nyo bottom right corner merong maliit na green icon with white speech balloon sa gitna. Click nyo po iyan and start conversing them thru there.
sir nka full inbox po eh.ano po kaya other way
Aling inbox po ang full? sa gmail po ba? delete lang po kayo ng emails to make space for new ones.
Good day po pano po b marecover mismo marina ko nalimutan po ksi ng asawa ko kung ano po password na nalagay nya kc sakanya ko po kc pinagawa pwedi po bang mapalitan salmat po
Hello sir email po kayo sa MARINA para marecover nyo password at log in details..
Good Day sir! nawala ko po phone ko kasama dun lahat ng accounts ko kasama yung mismo. Problema ko is yung gmail ko dahil d ko na mabuksan kasi nahinge yung gmail ng verification code coming from my lost number kaya mahirap situation ko patulong naman po. D ko na rin nabuksan mismo account ko yesterday nabuksan ko pa sya sa laptop kasi naka save pass ko pero, I tried to edit the information sa email tapos pag nukas ko now invalid credentials na
Recover mo muna gmail mo sir since meron ka din yata ibang accounts nakalink dun. Punta ka sa globe or smart center tas bili ka new sim at ipalipat mo ung dating number mo jan. meron silang hihingin na ibang requirements (affidavit of loss, valid IDs, etc.) icomply mo lang. then once na makuha mo na number mo, try mo recover gmail account.
Another alternative is to contact directly MARINA at ipachange mo email mo dun at iba pang credentials. Sundin mo lang instruction dito sir halos pare2ho lang yan. https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
How to retrive my password and account
Hello good evening.
ask kolang po about sa mismo account kopo diko po mabuksan baket po kaya invalid credential po ang lumalabas.
i hope po na marulungan nyo po saking concern. thank you.
Sir hindi magkatugma ang details na nilagay mo. Contact nyo po ang marina thru chat or email para marecover nila account mo.
Hi sir Gibi! Bec of your post, we were able to recover my papa’s mismo details.
Thank you so so much! And it didnt take that long for Marina to reply.
God bless!
You’re welcome po and glad to help. Mabilis talaga magreply ang MARINA maam when it comes to account recovery. All the best po sa inyo. comment or email lang po kayo if you need help regarding something maritime.
Good evening Sir/Ma’am,
Mag tatanong lang po ako kung ano ang pwedeng gawin kase po nakalimutan ko po ang marina mismo account ko at wala parin po ako SIRB. Salamat po.
Hello sir. Check email accounts mo bka andun nkasave ang details mo. Then log in ka sa marina using forgot password option. Kung wla pa rin, contact mo na ang MARINA sir.
hi sir ilang days mag reply ang srnconcern po? thankyou
Ung sakin sir around 3 days lang po..
how can i get my srn, i forgot my password
Hello.
To recover your SRN, you can try the “forgot password” option in the mismo website. Another method is to email MARINA at srnconcern@gmail.com with your Full Name and Seaman’s Book Number.
More info here.
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
Good day ma’am sir pwede q ba po mabago pangalan q na marvin cal instead marvin Lang po
log in po kayo sa MISMO acct nyo sir tapos check noy bottom right ng page nila meron kang makikita end message. email kayo sa marina gamit un.
sir, yung teacher namin sa college nag alok na sya ang gumawa ng MISMO ACCOUNT nami at pumayag naman halos lahat kami ka,si wala kaming ka alam-alam kasi fresh grad po kami, pero nung hiningi namin sa kanya ang MISMO ACCOUNT namin ay nagalit sya pero binigay nya naman kaso lang hindi na namin ma i-log in. Ano po dapat namin gawin kasi na hahadr time na po kami.
Email kayo sa MARINA sir dito: srnconcern@gmail.com
Sir paano po mkarecover yun email ko nd kna mabuksan…pero yun srn number ko alam kpo sir….nd po ako mka log in sa mismo sir…
Hello sir good day. Madali lang yan. Andito po ang steps.
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
Sir Gumawa kasi dad ko ng account pero mali na birthday Nalagay niya, paano po ka edit? I tried po pero hindi nag change
Contact your manning agency po or marina.
Goodeve po sir paano po how to transfer a payment for a wrong application THANK YOU
Naku sir contact nyo po MARINA at payment center tungkol jan.
Hello po MaggtAtanung Sana ko about sa marina mismo.naka submit nako para sa permit for practical assessment,may kulang daw sa naupload ko.pewede po kaya icancel ung pag process ng permit salamat .
Thank you for kind and consideration
Hello marina ano po ang gagawin ko nka limutan ko po ang mismo account at ang password ko,pls reply thank you
Hello andito po ang solusyon: https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
GOOD DAY PAANO PO PAG INVALID CREDENTIALS ANG LUMALABAS PAG MAG SIGN IN AKO.MANY THANKS
Tatanong ko lang ano ang dapat gawin ng asawa ko nakalimutan nya kasi ang kanyang email at password sa MARINA.
Hello maam. Contact po kayo sa MARINA. Andito po napakadaling step by step guide kung papano.
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
how to change registered email address? can’t change email add whenever i tried editing it.
thanks in advance
Hello you must contact MARINA. More step by step guide here: How to Recover Your MARINA MISMO Account- Forgot Password, Email Address and SRN Number
Hello marina anong dapat gagawin nakalimutan ko mismo account at password ko…pls. reply thankyou
Magandang umaga. maaari mong tawagan ang opisina ng MARINA gamit ang mga detalye dito..
https://www.seamanmemories.com/list-of-marina-regional-offices-and-satellite-branches-in-the-philippines/
Maliban dyan, pwede mo ring sundan ang mga simpleng hakbangin sa artikulong ito:
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
Nawa’y magtagumpay ka You’re welcome
Good day, Kindly retrieve my marina mismo account and password
Name:Ariel M Garcia
Birthdate :Sept. 29,1978
SRN:7809290005
Hello. Kindly view the easy tutorial for that here:
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
thanks sir sana marecover ko pass word ko…
Best of luck sayo sir.
Good morning. I registered yesterday for assessment. I have not submitted my new training certificates (3) to MARINA. I was told by the training center that I need a permit for assessment from MARINA.
Question do I need to submit first these new training certificates before MARINA can issue a permit?
Hi you can ask directly to MARINA about training matters. Anyway, you also need to submit those certificates so it would be wise to submit them and ask for the permit at the same time.
Sir do i need appointment on marina just to my forgoten password ant my accnt.srn? Can i walk into my nearest marina branch sir thank sir
Try reaching them out first using phone, email or internet before going to their office.
I followed the steps u shared po but still got no reply from them. Are there any another possible ways?
Hello, you can try to contact or visit MARINA’s nearest regional office about the matter.
Good day sir! Gusto ko po sana ma retrive yung Srn number ko,email and password.salamat
Hello. Sundin nyo lang po nakasulat sa article. madali lang po yan. Good luck!
Retrieve reset password
Name:Harris c natinga
Srn#:8609100017
Adress:p7 taboo Jimenez Misamis Occidental
Hello please contact MARINA regarding your password recovery.
Thank you..God speed!
Hello po. Nag email na po sa srnconcern@gmail.com about sa nakalimutan kpng MISMO account, email at password pero binalik lang po email ko dahil full na daw po inbox nila. Pano po kaya yan kuya?
Email lang po kayo ulit a MARINA maam.
helo sir / maam
ung SRN # ko sa license ID ko ganun din bah sa marina mismo kasi nakalimutan ko ung account ko
Magkaiba un sir. Contact MARINA to retrieve your MISMO Account.
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
Great help. Thanks
Glad to be of help. You’re welcome!
Queued lnq nakalagay.. Hindi nasend yung photo ko.. Bakit?
Mahina signal mo sir.
Good day ser.kindly retrieve my marina mismo account and password
Name:joenel bacaoco bolo
Birthdate:july 03,1992
SRN number:9203070060
Adress:purok matacay brgy camingawan kabankalan city neg.occ
Contact po kayo sa MARINA sir. Andito po ang steps.
https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/