How to Recover Your MARINA MISMO Account- Forgot Password, Email Address, & SRN Number

by | Last updated Nov 24, 2023 | How-to Guide, Training and Certification | 86 comments

If you’re looking for solutions on how to recover your MARINA MISMO account, you’ve come to the right place! 

I had a friend who forgot his whole account information while on board. He was planning to re-validate his Certificates of Proficiency (COPs) and decided to prepare the requirements early.

He lost his email address. Passwords and even his Seafarer’s Registration Number were totally forgotten. All he knew was that he paid those guys in the MARINA building for creating his MISMO profile.

It would have been easier if he remembered his own Gmail account but that too was lost. Here, I’m going to show you how you can recover all of your MISMO accounts using very simple ways.

Requirements

You only need three things to get this done.

  1. A smartphone with a camera.
  2. Another active email account.
  3. Your Seaman’s Book (SIRB).

You can use another person’s email account (wife, girlfriend, friend) or create a new one as long as they’re active.

Steps for Recovering Your MISMO Profile

There’s a “Forgot Password” option on their website but it’s not very helpful when I tested it. 

MARINA anticipated this situation so they made the retrieval of a seafarer’s MISMO information easy.

1. Create an email message to MARINA.

Write an email detailing which specific information you’d like to recover: email address, password, Seafarer’s Registration Number, or all of them.

Give them your name, birthday, and seaman’s book details so they can look it up in advance. Send your email to srnconcerns@mail.marina.gov.ph.

A simple message like the one written below is okay.

Email request to recover your MARINA MISMO account.
Email request to MARINA.

2. Selfie Verification.

Take a photo of your Seaman’s Book with a Selfie. 

MARINA will verify your identity and ask you to send them a copy of your SIRB. Only the front page with your personal information is required.

Take a selfie with you holding it so they can confirm your picture and the one in the seaman’s book that it’s you.

Selfie verification for recovering your password and email address in MARINA's online platform- MISMO.
Sending valid ID with a selfie.

3. Send your selfie to srnconcerns@mail.marina.gov.ph

Make sure that MARINA has already replied to your first message before sending your pictures. They will ask for a selfie verification in your next email.

Attach those pictures together with your response.

Online application problem and email replies to recover your mismo account
MARINA’s reply.

4. Test the login details that MARINA gave.

Once they confirm your documents, MARINA will send you your new login credentials- email address and password.

Test them by logging in to the MISMO platform.

MISMO log-in information and password requested from MARINA
MISMO new log-in credentials.

That’s it. The process, in my friend’s case, took only 4 days. You must change your password after that and take measures not to lose them again.

Lately, I’ve been asked a lot why MARINA returned their emails because they can’t handle the sheer volume of inquiries about recovering MISMO accounts. 

I tried once and so far, it worked well. They even replied within 24 hours!

A reply from SRN Concern MARINA asking me to send them a copy of my Seaman's Book or any government issued ID.
Recover MISMO Account

The MARINA Integrated Seafarer’s Management Online System is fairly easy to use.

However, it doesn’t allow you to re-create another account. You would have to do these simple steps to retrieve them.

May the winds be in your favor

Gibi

86 Comments

  1. Melvin Cabungcal Gonzales

    Hello marina nakalimutan ko po ang mismong account Gmail account .

    Eto Po details ko

    Complete name:Melvin Cabungcal Gonzales
    Birthday:May 6,1995

    Reply
    • Gibi

      Hello. Kindly contact Marina for this matter through their support channels.

      Reply
  2. Anonymous

    tagal na po nde ako nka open sa mismo sir kaya nde na open marina mismo ko sir please help me sir kailangan ko sir yong palitan civil status Single to married po sir
    please tulungan nyo ako sir

    ROBERT P. CABARUBIAS
    seaferer

    Reply
    • Gibi

      May access kpa sa email na ginamit mo sir pagregister?

      Reply
  3. Peter Jhon Mangubat

    Hello Sir. Nagkamali po ang Birthdate ko at ang SRN number ko para pang enrollment ko sa TRAINING ko. Nag email na ako sa srnconcerns@mail.marina.gov.ph dalawang araw na wala paring response.

    Reply
    • Gibi

      Hello sir.

      Subukan nyo rin tong contact details.
      pid_stcw@marina.gov.ph
      0939-303-28-84 / 0916-315-48-12

      Di kaya, follow up nyo ung email na naunang pinadala nyo.

      Or visit kayo ulit sa MISMO website nila. Sa botoom right corner merong chatbox dun. Subukan nyo po silang contakin dun.

      Reply
      • Reggie P.

        Thank you sir, it works… Safe sailing, fair winds and following seas

      • Gibi

        Happy to help. Safe watch and good voyage.

    • Anonymous

      How can i recover my acount in mismo

      Reply
      • Gibi

        You have to contact MARINA and create a selfie verification.

    • Gibi

      Hello sir good morning. Thank you for bringing that up. I already updated their contact info on this article. Have a great day and safe sailing.

      Reply
      • Anonymous

        hello po sir, paano naman po pag invalid captcha tuwing nag la log in po ako? correct naman po email at password ko sir, di lng ako maka log in dahil sa captcha po.
        pahingi po sana ako ng tulong sir /ma’am kung ano dapat gawin. salamat po ng marami sana matulungan nyo po ako.

      • Gibi

        Good morning po. Minsan pag “invalid captcha” baka busy ang server nila. try nyo po mag log-in after ilang hours. Unahin po pag fill up ng email, then passowrd, at last na ung captcha.

    • Anonymous

      hello po sir, paano naman po pag invalid captcha tuwing nag lalog in po ako? correct naman po email at password ko sir, di lng ako maka log in dahil sa captcha po.
      pahingi po sana ako ng tulong sir /ma’am kung ano dapat gawin. salamat po ng marami sana matulungan nyo pp ako

      Reply
      • Gibi

        Sir good day.. Refresh nyo po ang page or gamit kayo ibang browser when logging in. Pag ayaw pa rin, delete nyo po cookies ng browser nyo or try again after a few hours po.

  4. Florie

    Hi po.

    Reply
    • Gibi

      Hello maam.

      Reply
  5. niel pestano

    hi ser pwd nio akng matulongan sa email at password ko nakalimotan ko na hind na ako ma log in

    Reply
  6. Jose baban

    Hello sir nag send napo ako ng email corcern ko about mwrging of mismo srn accnt nag send napo ako nh document provided ng marina para merged.wla po reply

    Reply
    • Gibi

      Hintayin nyo lang reply nila sir or use other channels to communicate with them po. FB, twitter, email, text and even sa website po nila.

      Reply
  7. mel

    hello po ngsend na po ako ng email sa srnconcern kaso po full po inbox nila kaya hindi nila mareceive yung concern ko ano po gagawin ko

    Reply
    • Reymond Panonce

      sir nka full inbox po eh.ano po kaya other way

      Reply
      • Gibi

        Aling inbox po ang full? sa gmail po ba? delete lang po kayo ng emails to make space for new ones.

  8. Randyecobisag

    Good day po pano po b marecover mismo marina ko nalimutan po ksi ng asawa ko kung ano po password na nalagay nya kc sakanya ko po kc pinagawa pwedi po bang mapalitan salmat po

    Reply
    • Gibi

      Hello sir email po kayo sa MARINA para marecover nyo password at log in details..

      Reply
  9. Antruv

    Good Day sir! nawala ko po phone ko kasama dun lahat ng accounts ko kasama yung mismo. Problema ko is yung gmail ko dahil d ko na mabuksan kasi nahinge yung gmail ng verification code coming from my lost number kaya mahirap situation ko patulong naman po. D ko na rin nabuksan mismo account ko yesterday nabuksan ko pa sya sa laptop kasi naka save pass ko pero, I tried to edit the information sa email tapos pag nukas ko now invalid credentials na

    Reply
    • Gibi

      Recover mo muna gmail mo sir since meron ka din yata ibang accounts nakalink dun. Punta ka sa globe or smart center tas bili ka new sim at ipalipat mo ung dating number mo jan. meron silang hihingin na ibang requirements (affidavit of loss, valid IDs, etc.) icomply mo lang. then once na makuha mo na number mo, try mo recover gmail account.

      Another alternative is to contact directly MARINA at ipachange mo email mo dun at iba pang credentials. Sundin mo lang instruction dito sir halos pare2ho lang yan. https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/

      Reply
      • Mark ANthony

        How to retrive my password and account

      • ken jersey

        Hello good evening.
        ask kolang po about sa mismo account kopo diko po mabuksan baket po kaya invalid credential po ang lumalabas.

        i hope po na marulungan nyo po saking concern. thank you.

      • Gibi

        Sir hindi magkatugma ang details na nilagay mo. Contact nyo po ang marina thru chat or email para marecover nila account mo.

  10. Anna

    Hi sir Gibi! Bec of your post, we were able to recover my papa’s mismo details.
    Thank you so so much! And it didnt take that long for Marina to reply.
    God bless!

    Reply
    • Gibi

      You’re welcome po and glad to help. Mabilis talaga magreply ang MARINA maam when it comes to account recovery. All the best po sa inyo. comment or email lang po kayo if you need help regarding something maritime.

      Reply
  11. John vincent ilagan

    Good evening Sir/Ma’am,

    Mag tatanong lang po ako kung ano ang pwedeng gawin kase po nakalimutan ko po ang marina mismo account ko at wala parin po ako SIRB. Salamat po.

    Reply
    • Gibi

      Hello sir. Check email accounts mo bka andun nkasave ang details mo. Then log in ka sa marina using forgot password option. Kung wla pa rin, contact mo na ang MARINA sir.

      Reply
  12. glenz04

    hi sir ilang days mag reply ang srnconcern po? thankyou

    Reply
    • Gibi

      Ung sakin sir around 3 days lang po..

      Reply
  13. ALLAN CAGATCAGAT CAINGLES

    how can i get my srn, i forgot my password

    Reply
  14. Marvin Boligao

    Good day ma’am sir pwede q ba po mabago pangalan q na marvin cal instead marvin Lang po

    Reply
    • Gibi

      log in po kayo sa MISMO acct nyo sir tapos check noy bottom right ng page nila meron kang makikita end message. email kayo sa marina gamit un.

      Reply
  15. Alvin Ordoña

    sir, yung teacher namin sa college nag alok na sya ang gumawa ng MISMO ACCOUNT nami at pumayag naman halos lahat kami ka,si wala kaming ka alam-alam kasi fresh grad po kami, pero nung hiningi namin sa kanya ang MISMO ACCOUNT namin ay nagalit sya pero binigay nya naman kaso lang hindi na namin ma i-log in. Ano po dapat namin gawin kasi na hahadr time na po kami.

    Reply
  16. Resty capulong

    Sir paano po mkarecover yun email ko nd kna mabuksan…pero yun srn number ko alam kpo sir….nd po ako mka log in sa mismo sir…

    Reply
  17. Tin

    Sir Gumawa kasi dad ko ng account pero mali na birthday Nalagay niya, paano po ka edit? I tried po pero hindi nag change

    Reply
    • Gibi

      Contact your manning agency po or marina.

      Reply
    • Mikel

      Goodeve po sir paano po how to transfer a payment for a wrong application THANK YOU

      Reply
      • Gibi

        Naku sir contact nyo po MARINA at payment center tungkol jan.

  18. Feruiel

    Hello po MaggtAtanung Sana ko about sa marina mismo.naka submit nako para sa permit for practical assessment,may kulang daw sa naupload ko.pewede po kaya icancel ung pag process ng permit salamat .
    Thank you for kind and consideration

    Reply
  19. Rosevelt Orense

    GOOD DAY PAANO PO PAG INVALID CREDENTIALS ANG LUMALABAS PAG MAG SIGN IN AKO.MANY THANKS

    Reply
  20. mary rose agpasa

    Tatanong ko lang ano ang dapat gawin ng asawa ko nakalimutan nya kasi ang kanyang email at password sa MARINA.

    Reply
  21. yanit

    how to change registered email address? can’t change email add whenever i tried editing it.
    thanks in advance

    Reply
  22. Carlito magallen

    Hello marina anong dapat gagawin nakalimutan ko mismo account at password ko…pls. reply thankyou

    Reply
  23. Ariel M Garcia

    Good day, Kindly retrieve my marina mismo account and password
    Name:Ariel M Garcia
    Birthdate :Sept. 29,1978
    SRN:7809290005

    Reply
  24. francis

    thanks sir sana marecover ko pass word ko…

    Reply
    • Gibi

      Best of luck sayo sir.

      Reply
  25. Ronald Jim Avellanosa

    Good morning. I registered yesterday for assessment. I have not submitted my new training certificates (3) to MARINA. I was told by the training center that I need a permit for assessment from MARINA.
    Question do I need to submit first these new training certificates before MARINA can issue a permit?

    Reply
    • Gibi

      Hi you can ask directly to MARINA about training matters. Anyway, you also need to submit those certificates so it would be wise to submit them and ask for the permit at the same time.

      Reply
  26. Homer jake Azores

    Sir do i need appointment on marina just to my forgoten password ant my accnt.srn? Can i walk into my nearest marina branch sir thank sir

    Reply
    • Gibi

      Try reaching them out first using phone, email or internet before going to their office.

      Reply
  27. Faenielle Emerald Arante

    I followed the steps u shared po but still got no reply from them. Are there any another possible ways?

    Reply
  28. Jason patric Penano Arceno

    Good day sir! Gusto ko po sana ma retrive yung Srn number ko,email and password.salamat

    Reply
    • Gibi

      Hello. Sundin nyo lang po nakasulat sa article. madali lang po yan. Good luck!

      Reply
  29. Harris c natinga

    Retrieve reset password
    Name:Harris c natinga
    Srn#:8609100017
    Adress:p7 taboo Jimenez Misamis Occidental

    Reply
    • Gibi

      Hello please contact MARINA regarding your password recovery.

      Reply
    • Maria Gina Jano

      Thank you..God speed!

      Reply
    • Elleiren

      Hello po. Nag email na po sa srnconcern@gmail.com about sa nakalimutan kpng MISMO account, email at password pero binalik lang po email ko dahil full na daw po inbox nila. Pano po kaya yan kuya?

      Reply
  30. Xenita Vera Oracion

    Great help. Thanks

    Reply

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