POEA was recently renamed to DMW or the Department of Migrant Workers (DMW). But still, the POEA e-Registration facilities and their functions stay the same. The layout on their eRegistration website is also similar but with a few added elements to reflect its new name.
I updated the tutorial steps here to reflect the steps in DMW. If there’s something different from what you encountered, you can always email me or bump me a comment.
Aspiring overseas workers, seafarers, OFWs, foreign employees, recruitment agencies and other government entities can easily, quickly, and conveniently access this new setup.
UPDATE: Eregistration Version 2 to DMW
Before we proceed, here are the unexpected updates.
POEA established Eregistration Version 2 a few years ago as a sign that they upgraded their system and streamlined the process.
It was supposed to be the newest e-Registration system which functions similarly to the old one but with more features. The recent development aims to improve their operation for the benefit of seafarers and OFWs.
The platform is relatively new and some of its elements are not yet available.
But after that, the whole POEA was overhauled and changed to DMW. They are basically the same entity catering to seafarers and OFWs. Only the name changed with the site structure, and some new functions were added and removed.
Background
Creating an account for seafarers and OFWs is simple. This tutorial is divided into ten easy steps to aid you in finishing it in less time and doing other things that matter more.
But before diving into the first step of online registration, here’s a background on its implementation.
A Universal ID System
It started on September 15, 2016. As per POEA Governing Board Resolution No. 13 Series of 2016, a new online registration system for seafarers will be implemented. This will serve as a shared database between POEA and MARINA.
Eventually, it will pave the way for the development of a “Universal ID System“ that the government is aiming to establish.
Moreover, this new facility will be a part of a larger project which is data sharing and information exchange between government agencies.
One of its aims is to facilitate the authentication of supporting documents, validation of credentials, and general verification of the existence of personal, educational, and professional records of seafarers, OFWs, and other applicants.
What You Can Do With The Online Services Portal
The portal is available twenty-four hours a day, seven days a week (24/7). Here are the things that eregistration system offers.
- accessing overseas employment information
- accessing legit online job fair
- scheduling visit to the DMW Office
- applying for an agency license
- filing requests for registration of principals
- applying for issuance of an Overseas Employment Certificate (OEC)
- registering for overseas employment
- paying for processing fees and;
- verifying the status of transactions
The portal interfaces with other government agencies’ information systems by means of the most reliable and secure information exchange technology.
This enables direct validation of information entered by the users to the portal, thereby streamlining the business processes and effecting a positive economic benefit.
Getting Started
Crewing agencies today are thoroughly implementing this system. They require every applicant either sea-based or shore-based, to create an account and get their e-registration number.
I discussed a brief introduction to the news on why this service will replace our very old SRC. The steps in creating an account for seafarers and OFWs are the same.
In this article, I will give a crash tutorial on how to navigate around the eServices website and get your registration number. This is only a simple task thus it won’t take much of your time.
However, it may get very complicated if you encounter persistent errors and problems.
Requirements
Before you start, it is best to gather the needed documents to avoid heavy delays and hassles.
- Valid email address with password – you can use the one on creating your SRN (MARINA)
- Scanned Passport-sized ID picture – just make a nice selfie with a white background and crop it.
- Scanned (or pictured) Copy of Passport – front page only.
- Training Certificates – an image copy (pictured) is OK.
- Laptop or desktop– better to use a laptop than a smartphone.
Note: You won’t submit any physical documents. No need to visit any DMW branches or offices. Everything will be made over the internet hence the name “e Registration”. You only have to use the details of your Training Certificates to fill out some of the blank fields required.
So here are the easy steps.
1. Register an Account.
Visit https://onlineservices.dmw.gov.ph/ to create an account. Click Let’s Go and a new drop-down will appear. click on Register like in the image below.
2. Fill out the details.
After that, a Terms of Use and Privacy Statement will appear detailing how they will handle your personal information. Click on the I Accept the Terms of Use at the bottom of the statement.
It will open up the New Account Registration field. Fill out the needed details in the textbox. The information you enter here must be exactly the same as the ones in your passport.
Take note of the PAALALA written in bold red on the left side.
Click Register when you’re done. Just leave the page as it is and go to your email account.
3. Confirm submission.
Before proceeding, you have to confirm if the basic data that you wrote is correct and free from spelling mistakes. This is important to avoid inconveniences in the future.
Double-check if everything is accurate and press YES to continue.
4. Email Activation.
In my case, I use Gmail. Check your spam folder if you can’t find the message in your inbox. It should be there. Copy your temporary password and click on the Click Here hyperlink.
If the link is un-clickable, copy and paste it into your browser. Hit enter and proceed to Step 5.
5. Setting Password.
You are halfway finished. The link will take you back to the website where you have to log in with your registered email and the temporary password you provided.
After using those credentials for logging in, a new pop-up will also appear asking you to change your temporary password. Do this and click Change Password when done.
6. Creating/ Updating Your Profile.
After updating your password, a PAG-IBIG corner pop-up will also appear. You can choose to work on that or disregard it and proceed directly to your account profile dashboard.
Now here is your account dashboard. On the left side, you will see options like Dashboard, MMy Profile, My Education, etc. Click on them one by one and start filling out your details.
7. Your e-Registration Number.
Take note of your eRegistration number. Remember that it was also flashed on the screen after you successfully created an account
Take note of this as some companies will only require you to give them your e Registration Number. Others like to get a printed copy of your profile. To do that, click on My Resume as shown below and it should provide a summary of all the information you entered. They are also ready for printing or download as a PDF file.
8. Attaching Profile Picture and Passport.
In the image at Step 7, there’s no image that appears in your profile as well as the “No Image Found” reminder. It’s time for you to upload those details.
It’s very easy actually. You just take a photo of yourself, preferably the one you used in your passport image. Then, you should upload another image of the first page of the passport to the second one.
Clicking on the yellow button in Step 7 should reveal more.
Reminder: We will use the Requirements that we prepared before the start of this tutorial. Upload a scanned copy of your passport-sized picture on white background.
9. e Registration Quick Tips.
In the My Profile section, you will be asked about your Identification and Beneficiary at the bottom of that page. Fill them in
In the My Education section, you need to fill out the details regarding your educational attainment, certificates, training, and language.
Do this for other sections. If you get errors or the details you enter fail to save, log out of your account and log back in again. Or, come back after a few hours.
It’s also better to use the system during off-peak hours like midnight or early morning since too much traffic to the site could break it and you won’t be able to save your progress
The rest of the sections are basic information about yourself. You can complete them if you have spare time typing your records.
10. Saving Your Work.
Always save your work after filling every detail. Or you can remove them if you feel something is not correct.
That’s it! But I would like to point out that using a laptop and preparing the requirements above will save you a great amount of time and temper. I used smartphone and it took me three hours to finish up my eRegistration account!
Use Laptop
When you go to a new app on your phone, you will lose your progress once the page reloads automatically. Likewise, if you open a new file or just temporarily minimize the screen, your browser may delete your hard work.
The web page will most probably refresh itself when you return to your tab. All the details you put may not be saved and get wiped out. You have to start filling out that detail again.
But when you use a laptop, your information will stay there even if you transfer to another tab. Just don’t refresh the page. I prepared a separate post for those having great difficulty completing their e-registration profile because of errors.
DMW Contact Details
This blog tutorial is an independent entity from DMW. It is only for informational purposes. Furthermore, the government may establish updates without prior notice. Owners of this site, do not represent DMW, POEA, or any authorities.
For more questions, information and specific updates, kindly connect to the Department of Migrant Workers on the following contact details.
Official Website: https://www.dmw.gov.ph/
Hotline: 8-722-11-44 | 8-722-11-55
Email: repat@dmw.gov.ph | feedback@dmw.gov.ph
Location: Blas F. Ople Building, Ortigas Avenue corner EDSA, Mandaluyong City
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Hello po ngkamali po kse ako ng middle name ko po sa ereg. pero ok na po ngaun,naayos ko na po. kaso po sa peos ko po hindi po na update yung correction ko po. ano po gagawin ko, kapag cliniclick ko po yung update ito po ang lumalabas “Sorry, unable to retrieve updated record at this time. Please try again later. Thank you.” sana po makareply kayo agad, thank you
Hello sir. Bka busy lang ang server nila. subukan mo sa off-peak hours.
Hello Po pinagwa ko lang Po Kasi UN peos at ereg ko ngaun Po dko Po alam UN email at password na ginamit Po. Ngsara na Po Kasi UN agency na UN eh. Hindi Po nabigya sakin UN ereg number ko Po at peos. Panu Po kyaa UN eh .Hindi Po ako makuha Ng peos at ereg. .po
Mag email po kayo sa DMW ereg para marecover acct nyo. Prepare nyo lang po isang valid ID.
https://onlineservices.dmw.gov.ph/OnlineServices/Public/OFWTickets.aspx
Good Day po,bakit hindi ko na po ma open ang link ng Version 2 ng POEA eregistration services? ilang pc na ang ginamit ko ayaw niya mag open.
Hello good morning. Check nyo po ito: for creating DMW (previously POEA eReg account): Seafarers and OFW’s Guide in Creating DMW eRegistration Account (formerly POEA eReg)
Kung meron po kayong problema sa pagreceive ng confirmation link, try nyo po ang solusyon dito: No Confirmation Email Received? Solving DMW eReg Problems
Hello po ngkamali po kse ako ng middle name ko po sa ereg.. tas ok na po ngaun.. kaso po sa peos ko po hindi po na update yung correction ko po.. pahelp po pls
Hello Cindy. Log-in po kayo sa peos account nyo. Scroll nyo sa baba meron nakalagay “Corrections”. Click mo yung “Update” para mretrieve yung updated records mo sa eReg.
Hello po! Patulong po ako. Natype ko po ung birthday ko incorrectly. Patulong po ako kung paano po palitan. Thank you
Hello po. Contact nyo po ang POEA or ask help from your manning agency since mandated din sila ng POEA to assist with your eRegistration.
bakit failed pag nag update ako ng profile ko?
Subukan nyo po log out and log back in ulit.. Then try nyo po fill upan lahat ng details na hinihingi.. Subukan nyo rin po off peak hours kayo mag update.
Nakalimutan ko po ang password ng akingaking email sa ERN any help po ? Na try ko na po yung nsa step 3 pero ayw po mag open yung link.
Hello Maam. Reach out po kayo sa POEA thru email or phone. Di kaya, hingi po kayo ng help sa manning agency nyo.
nakapagcreate po ako ng ticket dun sa poea help desk …pra sa ereg rovery…pano ko po malalaman ung reply ng poea…salamat po
Usually sir mag-eemail yan sila regarding your concern. Hintayin nyo lang po and contact them using other channels
Hello po,hindi ko po ma open yung send po sken na email ng poea,,2018pa po kasi yun email now ko lang po napansn yun email hindi na po ako mkapag register sa poea para makakuha po ng e-reg,pls help me,im mary rose
Hello Maam. contact nyo po ang pinakamalapit na POEA branch o pwede nyo po sila matawagan or email.
Manpower Registry Division: 722-1172 and 722-1173
POEA Hotlines : 722-11-44 / 722-11-55
Email : info@poea.gov.ph
Good day Sir, please help. It was my first try to create an account sa eregistration pero lumabas ay you have already registered… pero unang beses ko palang. Paano po kaya yun?
Contact nyo ang marina sir para macheck nila ang iyong account at mkagawa ka ng sarili mong mismo profile. Eto link kung papano makontact ang marina: https://www.seamanmemories.com/how-to-recover-your-marina-mismo-account-forgot-password-email-address-and-srn-number/
Hello sir, Ano po yung ERN and pano po makakuha nun? thank you po.
Yan yung E-Registration Number (ERN) sir. Visit mo website ng POEA ereg sir tapos gawa ka ng account dun.
Further tutorials here: https://www.seamanmemories.com/the-new-poea-eregistration-version-2-update-for-ofws-and-seafarers/
hello poh sir jibs hirap yata naun mka log in
Hello Sir. mahina lang cgro signal. subukan mo mag log-in in another day.
Nag renew sir ako ng SIRB at may SID na din mag update ako ng e reg, kahit anomg gawin ko yung email ko daw di pa registered. yung workers info sheet ko ay 2018 pa at may ereg number din ako, di ko ma update
Kailangan ko ba mag register na bago, ang alam ko hindi pwede yung mag register ng 2 times, kasi may old ereg na ako at update ko lang naman
Tama sir hndi pwede magregister ng panibagong account. Since may ereg kana, ifollow up mo nlng yan sa POEA. Kung wla kang response sa kanila- emil, chat, sms, call, hingi ka ng tulong sa manning agency mo. meron yan sila direct contact sa POEA.
Hello po! I have a problem. I just got my renewed sirb. My manning agency, asked for my password, but I cannot remember! Need your help very badly!
Hello. Just hit the “Forget Password” link and follow the instruction that proceeds.
Panu po makukuha yong E-registration certificate.
Hello. Sa ngayon, wala po feature sa ereg website ng POEA kung paano kumuha ng eregsitration certificate. Subukan nyo po magtanong sa manning agency nyo o di kaya sa POEA mismo.
may problem po ba ang server nila sir?? i’ve already change my password po but the time na i-lo log-in ko na sya ayaw pong pumasok..more on loading lang..thanks..
Probably they are doing something in the back end of their website or baka masyado lang mataas traffic nila kaya nagloloading ang server. subukan nyo po pagkalipas ng ilang oras.
I would like to know how can I print my profile on poea e services, I noticed that there was no download button for me to have a copy and print my profile. Thanks and God bless.
Hello Sir. Just Click the PRINT RESUME button and you will be given an option to save it in PDF format to which you can also download.
I tried to activate my friend account sa version 2 na new log in process ng poea.. pero laging “Failed to send Activation mail: Failure sending mail.” bakit po kaya?
I think me problema na naman po sa server nila due to heavy traffic. I checked now pero offline po.
ok na po na open ko na po today.. nag email na nan temporary password.. pero until now di pa rin na aayos ang birthdate.. sana maayos na nan agency nan friend ko.. gusto nia na kasi maka alis within this year..
Good pm.. bakit po laging “Server Error” tuwing icli-click ang update or view profile.. mali po kasi ang na input na birthdate.. paano po icorrect?
Hi, i got printed E-Registration from the system and submited to my agency, but suddenly when the agency applied for my OEC they cannot get it due to not able to open my account and it was blocked. Agency requested to re-set from POEA help desk and when they opened my account they are not able to edit my information.
Please help and advice accordingly.
Thanks,
Robert
Hello sir. I really have no access nor connection to POEA as this is only a “How-to” tutorial blog. Yung agency lang po ang may power to change specific info on your account. Follow up nyo nlang po sa agency nyo about this matter as they are strongly connected to POEA.
hello po yung problem po ng akin is doble ung nagawa kong account pero same info lang po. tanong ko lang po ano po pweding gawing paraan doon? magkakaproblema po ba un?
Hingi po kayo ng tulong sa manning agency nyo para madelete ung isang account since monitored po yan ng POEA. Magkakaproblema kayo sir sa pagpprocess ng papeles nyo..
Hi there, i would like to know if there’s a new format or tools of ereg?
Hello po. POEA just launched Version 2 of their eRegistration services. Will create a new article and step by step guide for that. Stay tuned.
server down ata sir ganito ba palagi ang sit ng eservice?
There’s something new about the eservices. So far, their server is working well. Will update soon, kindly subscribe.
Sa coordinator po b?di kse ngrereply
Yung coordinator po, processor or kung sino man ang incharge sa pagprepare ng contract mo.
Passport photo is already 148KB, tried it then compressed to 42KB to 14 KB to 3KB. Tried again and again. But still unsupported file type. Tried to reconvert jpg file to jpg file to jpeg file, nothing still works. How do I make this work?
Eregistration version 2 is running smoothly as of this writing. Even easier with photo uploading. Will follow through with a detailed “How-to” soon. Kindly subscribe for quick updates.
wala din po tlaga sa email khit sa mga spam messages.pa help nmn po
Kindly contact your manning agency maam meron silang direktang linya sa POEA about eregistration problems. Mas mabilis po pag sila mag-aassist sa inyo.
sir puwede pa bang? mapalitan yung birthdate ko kasi pag tingin ko mali yung pag ka lagay.. salamat po sa response if ever
Hello Maam. Pwede nyo po mapalitan yan. Kelangan nyo lang po lapitan ang manning agency nyo at sila na po ang magpapalit nyan on your behalf. Mandated po sila ng POEA na matulungan kayo sa ganyang klaseng problema.
pano po pag walang nareceive na email sa eregestration .
yun agency lang po ba ang allowed makapagpapalit ng maling birthdate.. until now daw po kasi wala pa ring update po sa agency nan friend ko.. mali po kasi na input na birthdate nia.. i tried to open his account pero laging “Server Error” every time i click update profile or view profile.. etong poea nalan po kasi naging problema nia sana po maayos na po ang server..
Yes po yung agnecy lang pwede makapagpalit ng maling update. ipa-follow up nyo nlang po. sad to say unreliable parin ang version 2.0 nila.
i forgot my email address and password in ereg,what should i do?
Make sure po if ma access nyo pa ang email account nyo na ginamit sa pagregister sa eregistration. Then you can use “Forgot Password” option. If pw and email ay nakalimutan, contact your manning agency nalang po for assistance.
Check nyo po dito: POEA e-Registration Problems, Errors and How to Fix Them
ang bagal po ng website ng poea, need ko po iupdate kase nung nakaraan hindi po maupload yung photo n kailangan, waist of time at money na rin po sa sobrang bagal. Patulong naman kung ano gagawin ko.
Baka sa traffic po ng website nila yan. Subukan nyo po mag log-in at update ng account nyo during offpeak hours- 10pm to 6am..
tulong naman po d po ma upload ang photo , ano po b size ng photo?
Size ng photo po is 2 inches by 2 inches on white background. Photo format should be in jpeg less than 1 mb.
hi good day im trying to upload my passport and sirb photo its already in a jpeg file i tried making it small and big and tried compressing it but it wont upload but the 2×2 with white background has been uploaded also in jpeg both file has been converted the same way but the passport and sirb wont upload any ideas on what should i do? thanks for the reply
Hello. Try using another image format for your photo. Also, check that the file size is not too big.
sir how to edit birthdate?
Hello. Kindly ask for assistance to your manning agency as they are mandated by POEA to help you on that matter.
You may also want to check here:
POEA e-Registration Problems, Errors and How to Fix Them
Hello. I cannot upload my passport. It says unsupported file type even if it’s in jpg format. Please advice. Thank
Hi kindly try uploading your image on another time. baka busy lang ang network nila. Or try also uploading another format.
Hi, I cannot upload my passport. It says unsupported file type even if it’s in jpg format. Please advice. Thanks!
Hello. You can upload on other time of the day bka po busy lang ang server nila. Also, try uploading different file format.
Hi po! Naka e-register na po ako..may confirmation email na…e-registration number. tapos. na fill-in ko na lahat na required data and info tapos yung sa last part na click ko na yung UPDATE AND SAVE PROFILE…tapos e view profile ko na sana para makita yung kabuuan ng form pero pagclick ko ng view profile bumalik sa POEA home. Nung e try ko maglog-in ulit invalid email at password daw. What to do po?
Try nyo po mag-log in ulit at some other time. pag ganun pa rin po, you may have to reach out to POEA in one of their contact details. Nagkakaproblema po kasi ung website nila especially if masyadong marami nagreregister at nag-lolog in at any given time.
Stock in section 2..naka ilang check n ako then ginawa ko na lahat ng mga post dto still ayaw p rin..
Hello kindly read this post especially the Last Resort Fix.
https://www.seamanmemories.com/poea-e-registration-problems-errors-how-to-fix-them/
Hello I have the same problem as the others with regards to section 2. I’ve read about registration errors post above but I still can’t save my info. What do I have to do now?
Have cross checked your work with the ones in this post, https://www.seamanmemories.com/poea-e-registration-problems-errors-how-to-fix-them/
If everything else still fails, kindly do the last resort offered by that tutorial.
donot use – dash in filling up like for example in putting contact number
I need your help. Ayaw magwork ng section 2, it’s still in red pero chinecheck ko naman okay na yong mga infos ko except sa 1st profile picture and passport photo which hindi nmn nagwowork yong button na “change photo”.
Hello. When you click the “change photo” button for your Profile, it will automatically take you to the tab in Section 2 (if you’re not there yet). Or in case if you click “change photo” in the Passport column, it will automatically take you to the tab in Section 3. You must click “Choose File” to open a folder that you can upload an image for your profile and Passport.
Let me know if your problem is solved. Thanks
same issue with my brother’s registration. can’t save. having trouble with section 2. double, triple checked but still having issues.
Hello kindly contact POEA Manpower Registry Division on these numbers 7221172 and 7221173.
sir wala po ako natanggap na confirmaton sa email ko. ilang araw ako naghintay pero wala talaga. nagtry ako mag register gamit ibang email account ko kasi di na daw pwede kasi registered na daw name ko
Check nyo sir sa Spam folders nyo. Kung wala pa rin talaga, please contact POEA Manpower Registry Division on these numbers 7221172 and 7221173. Kung hindi mo sila ma-contact, hingi ka ng assistance sa shipping agency mo na kung pwede, sila na mismo ang tumawag or mag-email regarding your problem.
hi,im having a trouble with section 2 , i had already checked it for so many times but its still in Red.please help me.. i really your help.
Hello. Can you send me a screenshot copy of section 2? email it here: seamanmemories@gmail.com. just blur out your info. Thanks. And btw, are you using a smart phone, tablet or pc?
did you put numbers? on the phone number tab? placing N/A or Na would not work just put any number if you don’t have any land line number..
how to edit my profile first name…my name in last name are double thanks
Hello. Log in to your eregistration profile. It is also outlined in the post.
did you put numbers on the “phone number” tab? that was my problem i keep on inputting just N/A as i do not have a land line number..until i tried to put some bogus numbers..hehe
Or you can put your mobile number on the phone number tab. works just fine 😉
2 days na akong nakaabang sa eregistration reply na portal please tulong naman poea wala pa akong email na narerecieve ito email ko tulongan nyu naman ako parang awa nyu na robsebido1986@gmail.com
Meron ba kayong ibang email address? Ulitin nyo nalang ang pag register baka hindi nakayanan ng server nila ang volume ng mga nagreregister. or you can try to use a different browser or email account.
Hi, sa first part pa lang ng registration is wrong email address ang nalagay ko, hindi ko na maaccess (due to inactivity) di ko alam na may ganon,I believe na hindi kana makaulit ng register with the same name but with different email address, what should I do?
You are correct. Hindi na pwedeng umulit magregister having the same name since nabigyan kna ng eregistration number. The best that you can do is to call their Manpower Registry Division on these numbers: 7221172 or 7221173. Wishing you luck!
Sir the same problem kay dom.hindi rin ako nakatangap ng confirmation okey naman yung email ko active parin.pero wla sa junk or spam yung confirmation ko.i try to call the man power but they are not answering the calls this morning lang.may work ba sila ng saturday or monday to friday lang?thanks
Subukan nyo sir gumamit ng ibang browser or ibang email address. Since government institution ang poea, they should be open from 8 to 5. baka busy lang siguro kaya hindi ka masagot.
i was able to complete the process already, the part which i was having trouble is section 2 and i found out what’s wrong, once you clicked the section 2 there are information that was already pre-given like your birthday and status, i keep on changing my status to married coz what was pre given was single and that is what keeps section 2 incomplete, you dont have to change that anymore update what’s blank then save everything afterwards you can go back and edit your status once you have registered already that is just what i did…
Nice to hear you figured that out. And thank you for sharing your experience. Would let other people know about this if they have the same problem.
still the same issue, cant save the profile coz section 2 is still red.. any help?
I think there are some parts that you missed out. try checking again. I too had the same problem before until I figured out what’s missing.
WHY CAN’T I UPDATE SECTION 2? ALL HE OTHER SECTION ARE UPDATED EXCEPT FOR SECTION 2. ALL FIELDS WIT ASTERISK ARE ACCOMPLISHED BUT STILL I CANNOT SAVE ALL THE DETAILS. PHOTOS I UPLOADED IS IN JPEG FORMAT AND 2 IN X 2 IN, CAN ANYONE HELP ME FIGURE THIS ONE OR HAS ANYONE EXPERIENCED THE SAME THING?
the part where you click when moving from one section to another has turned black except for the section 2, double and triple checked everything in section 2 but nothing was missing, can anyone help me out with this? i need suggestion as to howto fix this problem…
Baka may problema sa site nila. Can you give me a screenshot of Section 2? Just blur out your personal info. Kindly send your screenshot at seamanmemories@gmail.com.
paano po mag retrieve nang email and password? sa eregistration? d ko po kasi na tandaan na naka pag register na ako and sabi i already have an account daw.
Hello po.
If natandaan nyo pa ang email address nyo ngunit nakalimutan lang ang password, click nyo lang “Forgot Password.”
Kung nakalimutan ang email at password, check nyo po sa link na to and skip to number four Forgot Email and Password..